Frequently Asked Questions

Everything you need to know about your Club L London experience.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking link. You can also track your shipment by logging into your account on our website.

What is your return policy?

We offer a 14-day return period from the date of delivery. Items must be returned in their original condition, unworn, with all tags and hygiene ribbons attached.

Do you ship internationally?

Yes, Club L London ships to over 200 countries worldwide. Shipping costs and delivery times vary depending on your location and the shipping method selected at checkout.

How do I choose the right size?

To help you find the perfect fit, we provide a detailed size guide on each product page. Our garments are designed to be true to size unless otherwise stated in the product description.

Which payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer flexible payment options such as PayPal, Klarna, and Afterpay.

Can I cancel or amend my order?

To ensure fast delivery, we process orders almost immediately. Once an order is placed, we are usually unable to cancel or make changes, but you can return the items once they arrive.